How the Call Works

Step by step

1. You call the number on this site. The call is answered by a participating contractor or by our call-routing partner. You may hear a short automated prompt or be asked a few quick questions, such as your ZIP code and what kind of roofing project you have, so the call reaches a contractor who serves your area.
2. Your call is connected with an independent roofing contractor that replaces residential roofs in your area. Which contractor depends on your location and who is available at that moment.
3. The contractor talks with you about the roof and, if it makes sense, schedules an in-person inspection.
4. Any proposal, contract, schedule and payment terms are between you and the contractor. You decide whether to hire them.

What this site is, and what it isn't

• It is a referral service focused on residential roof replacement in Springfield and nearby Hampden County towns.
• It isn't a roofing contractor. We don't inspect roofs, perform roofing work, or set any contractor's terms.
• We may be paid by participating contractors or partners when calls are connected.
• Calls may be recorded by our call-routing partner for quality and billing purposes.

When to call

Contractor availability varies by day and by town. Weekday business hours are usually the easiest time to reach someone. If you can't get through, try again a little later.

Before you hire anyone

• Look up the contractor's Massachusetts Home Improvement Contractor (HIC) registration and Construction Supervisor License (CSL).
• Ask for a certificate of insurance.
• Get a written contract that describes the work, the schedule and the payment schedule.
• Make sure a building permit is pulled before work starts.
• Read our permits and licenses guide for the details.